Don't Take Our Word For It
Hear From Real Home Reserve Customers

"We draw so much of our inspiration from seeing Home Reserve enriching the lives of our customers. Your words mean more to us than you can ever know, and we can’t thank you enough for being part of our story and making it the beautiful thing that it is!"
- Blaine (Cofounder)

Add your own story.
May 10, 2020
Wendy H. - Plainville, Massachusetts
-- Comment #2627

I cannot say enough good things about this company. I purchased a sectional last year, came earlier than I expected, the quality of the fabric was amazing, so easy to put together, and incredibly sturdy. But the most recent interaction is what really solidified my appreciation. I recently purchased another section for my couch and ottoman and realized (stupidly) the of course the factory was shut down due to COVID-19. A week later I asked for a refund, since I could always buy it later. Within less than 12 hours I got an email back from Steph in customer service with all the information for my refund. She was understanding, nice, and most of all responsive. I really really appreciate it. Love my couch, will come back for more. Thank you for being so helpful and I think its awesome that you are also making masks. You guys ROCK!

May 10, 2020
Karen Romero - Sargent, Texas
-- Comment #2626

I have to commend Home Reserve. I bought this couch in 2007 - yes it is 13 years old. It has been our main couch for all of those 13 years. At the time I bought it, we were selling our home and needed something inexpensive that looked nice - and could be washed!! - for showing the home. It was never meant to be a permanent couch. Then we bought a home that was (is) a fixer-upper and we are still using it! This couch has survived three kids and their friends all the way through their teen years and college, two grandchildren, as well as five dogs and many, many cats. I can say without a doubt that it is well used, well loved, and one of our best purchases ever!

May 10, 2020
Kori Hansen - New Fairfield, CT
-- Comment #2625

We truly love this sectional and Home Reserve. We looked for a sectional to fit our particular space and did not find anything in the stores. I found Home Reserve online and this sectional was absolutely perfect! We picked out some sample fabrics and they were shipped right away. The assembly was easy and this sectional is really comfortable. I would recommend this company to anyone!

May 10, 2020
Andrew Costantino - Yardley, PA
-- Comment #2624

Was looking at a competitor as my daughter had the furniture and loved it. Was treated badly by their customer service and started shopping around. Found Home Reserve and ordered 9 pieces at a saving of $4,000.00.
Furniture arrived as promised and looks great.
At 73 have learned what losing your grip means. Had a hard time pulling the covers over the frames at the corners of the first unit. Found an inverted tea spoon made it a piece of cake to shoe horn the corners over the frame.

May 10, 2020
Crystal Brown - Fort Lauderdale, FL
-- Comment #2623

I love my new couch! I researched couches for months before deciding on one from Home Reserve. So glad I found this company. This is my first new couch that wasn’t given to me or bought used and I wanted it to be something I would have for a long time, something I could clean easily and the fact that I could add pieces if I moved and change the covers was a total bonus. It took 3 adults about 3 1/2 hours to assemble and while it looked daunting in the beginning, once you complete one section the other 3 went much faster.

March 26, 2020
Erica E - Palmyra, New York
-- Comment #2622

Never thought I'd fit a sectional in this room. Now there's plenty of seating for two people and a couple of large dogs.

March 26, 2020
Koepl - GA
-- Comment #2621

Our previous sectional was a sad and droopy mess. This one is so comfortable but also supports having proper posture! The storage within makes me so happy (more places to hide yarn!). Thank you all for developing such a great couch with other amazing positives to it too!

March 18, 2020
Sara Schneider - Okeana, Oh
-- Comment #2620

I couldn’t be more happier about our Laney couch and Laney sectional, (which is a Laney sofa with a corner and right end). It shipped and arrrived within 15 business days, (even at the begin of the Coronavirus outbreak)! My husband spent a total of about 7 hours to put it all together. It’s exactly what I wanted and our family of 5 needed. Thank you Home Reserve for existing!!!

March 18, 2020
Caitlin Botting - VA
-- Comment #2619

I've been searching for a new sofa for our family living room for quite some time. I wanted something that was kid- and pet-friendly, and that would be a cozy place for our growing family to gather on sick days, or to watch our favorite TV shows together. Our living room also doubles as the play room, so I wanted a sofa that wasn't TOO large to make sure our son has enough room to play. Home Reserve seemed like a great option, and the risk free trial was so easy. I even changed my mind about the fabric a few days after placing my order, and Steph was able to make the change with no trouble. The armless piece arrived in an easy-to-move box, and assembly was really simple. The cushions are plush and comfy, I was impressed! We ended up not keeping the sofa, unfortunately; our current sofa has really oversized cushions (nearly 30" deep!) and switching to a more standard-sized cushion wasn't comfortable for my husband. But I had to write a review anyway because the customer service with Home Reserve has been unparalleled. If they ever decide to make a deeper cushion, I'll be back in a heartbeat!

March 16, 2020
-- Comment #2618

We ordered a couch from home reserve and one of the middle lids to the storage compartment broke. We emailed customer service and were sent our replacement part (free) promptly. Fast foreword a month and we broke the same piece. Again I emailed to get a replacement and asked if there was something we were doing wrong that this same piece would keep breaking. Their customer service answered again very quickly and helped us troubleshoot the problem with pictures and part numbers included. We managed to figure out our issue and have our replacement part sent again. This is the best hassle free and thorough customer service I have ever seen. Well done Home Reserve!

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